Nutrimill issues

I have had a WonderMill for years, no problems.  I recently purchased a NutriMill Classic for more options over the WonderMill,  Now I am having all sorts of issues.  The biggest is flour loss, like a huge mess every time I mill.  About 1/2+ cup of flour is lost all over the place.  I filed a warranty claim and am not getting anywhere.  I sent in a video showing the problem, when you turn on the mill the lid rises up off the bowl so naturally flour will go everywhere.  YES I did makes sure I can see the word YES and hear the click as the bowl is firmly in there.  Flour is leaking around the gasket on the lid, the gasket on top of the lid where the grain goes in,  now I can see lots of flour in the vent holes around the motor assembly.  Nutrimill wants me to clean the mill with white rice.  I have milled flour exactly 4 times.  OK I will try that but there must be something wrong either with the lid/gasket or the mill itself.  Any ideas I can try besides moving outside which a lot of Nutrimill uses have said they do.  A lot of $$ to mill outside.  My WonderMIll has had zero issues for over 6 years,